Paragon Bank has appointed Simon Glass as head of mortgage operations
Glass joins the company with more than 25 years of experience in the financial services industry, including 16 years specifically in mortgages in a variety of roles.
He previously held roles in underwriting, mortgage broker, business development manager and head of sales, in addition to running a mortgage brokerage.
In his new role, Glass will lead Paragon’s operations team, with a focus on delivering strong customer outcomes.
He will lead the lender’s buy-to-let underwriting, completion and customer relations teams and report to Lisa Steele, Paragon’s director of mortgage lending.
Steele says: “Buy-to-let is in our DNA and we have evolved over our thirty years of supporting landlords. This is something we continue to do, and a key aspect of Simon’s role is to drive positive change, building on our culture of continuous improvement.”
“As a result, we have invested in our people and technology and refined our processes to improve the broker experience. Simon plays a key role in delivering faster, smarter mortgage applications from Paragon, whether it is the complex cases we continue to excel in or the simpler proposals.”
Glass added: “Having worked for lenders in various roles and having experience on the brokerage side, I understand how the two work well together.”
“I’m excited to bring this experience to Paragon, use it to refine our processes and provide brokers with even better service.”
Last week, Paragon Bank has launched a BTL multi-home mortgage proposition to offer landlords the opportunity to apply for four or more homes in one application.